Sanjay Sengupta, is the Front Office Manager at Hyatt Regency Ahmedabad. He started his hospitality journey with Grand Hyatt Goa in 2012 and has an experience of over 11 years in the hospitality industry. Sanjay has been associated with Hyatt as a company since his internship days. He had also got an opportunity to be the part of the successful pre-opening team of Hyatt Place in Pune. Over the years, he moved to Hyatt Raipur as Assistant Front Office Manager and then he was elevated to Front Office Manager. He has also got an opportunity to oversee Guest Satisfaction for West India Hyatt Hotels as a Customer Insight Specialist.
In your opinion, how will travel trends change in 2023?
The landscape of travel is constantly evolving, shaped by shifts in technology, societal values and global events. This year, it’s natural to wonder how these dynamics will influence the way we explore the world. While no crystal ball can predict the future with absolute certainty, we can glean insights from current trajectories and emerging patterns. The uncertainties of recent times have highlighted the importance of flexibility in travel plans. Travelers may continue to prioritize bookings that offer lenient cancellation policies, changeable itineraries and refundable options. This newfound emphasis on adaptability could reshape how the industry structures bookings and engages with customers.
Building the right team is crucial for a property’s success. What are the key skills you look for when hiring new employees?
Building a successful team in the hospitality industry is indeed essential for delivering exceptional guest experiences and ensuring the property’s success. When hiring new employees, certain key skills and qualities are paramount to create a cohesive and high-performing team. Ultimately, the specific skills and attributes you prioritize may vary depending on the roles you’re hiring for and the unique culture of your property. By carefully evaluating candidates based on these key skills and qualities, you can assemble a team that not only meets the demands of the industry but also elevates your property’s success.
Which is your favorite city for work?
In the dynamic realm of work and travel, one city has carved a special place in my heart as a favorite destination for professional pursuits. Among the countless metropolises that beckon with their unique charm, cultures, and opportunities, there’s one that stands out above the rest – GOA. When envisioning an idyllic work environment, pristine beaches, vibrant culture, and a relaxed pace of life might not be the first things that come to mind. However, nestled along the western coast of India, Goa breaks the mold as a favorite city for work. This tropical haven, renowned for its leisurely lifestyle, also offers an unexpected haven for professionals seeking a unique blend of productivity and paradise.
Was a career in hospitality something you always dreamt of? What is your advice to aspiring hoteliers?
From a young age, the notion of pursuing a career in hospitality was gently woven into my consciousness by my parents. Their hopes for my prosperous future were entwined with the hospitality industry’s promise of stability, growth, and the art of creating memorable experiences. While my parents envisioned a path for me, life’s journey is rarely a straight line. The road to a career in hospitality was marked by moments of uncertainty and introspection. As I navigated these waters, I discovered that the journey was not just about fulfilling external expectations, but about finding my own sense of purpose within the realm of service. From the earliest days of my journey, my parents instilled in me a set of values that have seamlessly merged with the hospitality ethos. Their emphasis on kindness, empathy, and respect for others mirrored the very essence of what the hospitality sector embodies—creating an environment of warmth and comfort where individuals are celebrated for who they are.
To those embarking on the exhilarating journey of becoming hoteliers, I extend a heartfelt welcome to a world that thrives on the art of service, innovation, and creating unforgettable experiences. As you step onto this path, I offer you a compass of advice to guide you through the intricate landscape of hospitality—a terrain that demands passion, dedication, and a commitment to excellence. In the digital age, technology is a catalyst for transformation. Embrace innovative tools and platforms that enhance guest experiences, streamline operations, and drive sustainable practices. Keep an eye on emerging trends and integrate them seamlessly to stay ahead in the competitive landscape. In the digital age, technology is a catalyst for transformation. Embrace innovative tools and platforms that enhance guest experiences, streamline operations, and drive sustainable practices. Keep an eye on emerging trends and integrate them seamlessly to stay ahead in the competitive landscape.
What would you do if you weren’t a hotelier?
From the earliest moments of my career contemplation, the hospitality sector held an unwavering fascination for me. The allure of creating memorable experiences, of being a conduit for comfort and joy, always beckoned. The desire to craft environments where individuals could find solace, delight, and connection became my guiding light. With each passing day, my passion for hospitality grew stronger, and the prospect of playing a role in enhancing people’s lives through impeccable service became my ultimate aspiration. As I embarked on this journey, I carried with me not just a career choice, but a heartfelt commitment to embracing every opportunity to create lasting impressions and weave tales of hospitality that resonate far beyond the present moment.
When are you happiest? At work, which is your most challenging activity and why?
I am happiest when I along with my team exceed our guest expectations by small meaningful gestures and create moments of more. The most challenging activity is to blend in with the current dynamics and an ability to remain flexible and embrace change.
You’ve had such a successful career – what would you say has been your career highlight?
My “career highlight,” if it can be called that, is the cumulative impact of countless moments of assistance and guidance. It’s in the questions answered, problems solved, ideas sparked, and conversations enriched. It’s the essence of what I’ve been designed for—to be a guide, a companion, and a source of information for those seeking knowledge.
If you could plan a one-day itinerary for guests looking to explore Gandhinagar, where would you send them?
Nestled in the heart of Gujarat, Gandhinagar beckons with its blend of modernity and cultural heritage. For guests seeking to explore the city’s hidden gems and vibrant attractions, a well-curated one-day itinerary promises a memorable journey through its diverse tapestry. From serene temples to futuristic wonders, here’s a glimpse of the sights and experiences that await in this dynamic destination.
Next, venture to the Science City, a captivating space that merges entertainment with education. Engage in interactive exhibits, marvel at the planetarium’s celestial displays, and indulge in the thrill of the 3D IMAX theater. This futuristic destination provides a perfect balance of fun and learning for visitors of all ages.
Refuel with a scrumptious lunch at a local eatery, where you can savor authentic Gujarati cuisine. Indulge in the flavors of dhokla, khandvi, and the region’s renowned thali, a platter brimming with a variety of delectable dishes that showcase the essence of Gujarati culinary artistry. After lunch, embark on a journey to the Indroda Nature Park—a verdant oasis that combines wildlife conservation, education, and recreation. Explore the Dinosaur and Fossil Park, an attraction that takes you back in time to the prehistoric era. Discover life-sized dinosaur replicas and fossilized remains that offer fascinating insights into the Earth’s history
What is the best piece of advice you’ve ever received?
“One of the best pieces of advice often imparted is to ‘live in the present moment.’ This timeless wisdom emphasizes the importance of embracing the here and now, rather than dwelling on the past or anxiously anticipating the future. It encourages mindfulness, appreciation, and a deeper connection with our surroundings. By living in the present, we can fully engage with our experiences, make the most of every opportunity, and cultivate a sense of contentment.”
Where do you see yourself in the next five years career wise?
In 5 years, I’d like to find myself in a position to mentor others in the field, putting my experience to use in ways that help others achieve what I’ve attained also, I hope to advance in mastering the art of hospitality and continue to learn and grow in this industry.